Technical assistance

We provide precise and qualified assistance. Upon delivery of a new machine, we offer a comprehensive training.  A good training reduces the technical assistance needs, to the total benefit of the production yield of the machine and the satisfaction of the customer.

All the new machines are set for remote diagnosis: in case of fault, technicians are able to perform a real time diagnosis and solve the problem online or with a targeted technical intervention, minimising travel costs and the loss of productivity of the machines.

By accessing our service portal, you can:

  • open a service ticket
  • check the user manuals
  • access to video and written tutorials